Terms and Conditions

Please read these terms carefully before using our services.

Last updated: March 2026

Table of Contents

Legal PositionConclusion of ContractObligations of FlySmartDealsDocumentsClient ObligationsFees & PaymentCancellations & RefundsLiability & IndemnityPrivacyDisclaimersContact InformationMiscellaneous

The following Terms of Service become the content of the contract concluded between “you” the client and FlySmartDeals Ltd of 128 City Road, London, United Kingdom, EC1V 2NX (“FlySmartDeals”, “we”, “us”, “our”). Your agreement to comply with and be bound by these terms of service is deemed to occur upon your first use of the Services. If you do not agree to be bound by these terms of service, you should stop making a booking. Please read these terms of service carefully before booking!

FlySmartDeals provides tours and package holidays, is bound by the Package Travel, Package Holidays and Package Tours Regulations 1992 and accordingly acts as a booking agent in various ways:

  • Within the framework of the brokerage of bespoke holiday itineraries for individuals and groups.
  • In the context of the brokerage of individual services which are not offered explicitly, such as the brokerage of flights or hotel accommodation.
  • In the form of the brokerage of combined travel services, i.e., different types of travel services which are not services in a specifically coordinated manner for the purpose of the same trip.

We will notify you at the time of booking whether we are acting as a principal or agent in relation to your booking.

Conclusion of Contract

With the acceptance of the client's order by FlySmartDeals, a brokerage contract comes into effect between the client and FlySmartDeals as an agency contract. Order and acceptance do not require any particular form and can also be declared conclusively.

If the order is placed electronically (e-mail), FlySmartDeals will immediately confirm receipt of the order electronically. This confirmation of receipt does not constitute a confirmation of acceptance of the booking. Internet offers of FlySmartDeals are not offers in the legal sense of a binding contract offer.

The mutual rights and obligations of the client and FlySmartDeals arise, insofar as this does not conflict with mandatory statutory provisions, from the contractual agreements made in the individual case, these terms of service and the statutory provisions on the provision of services against payment.

Obligations of FlySmartDeals

  • FlySmartDeals shall provide the Services with reasonable skill and care, commensurate with prevailing standards in the United Kingdom.
  • FlySmartDeals shall act in accordance with all reasonable instructions given to it by the Client provided such instructions are compatible with the specification of Services.
  • FlySmartDeals shall be responsible for ensuring that it complies with all statutes, regulations, byelaws, standards, codes of conduct and any other rules relevant to the provision of the Services.
  • FlySmartDeals shall use all reasonable endeavours to accommodate any reasonable changes in the Services that may be requested by the Client, subject to the Client's acceptance of any related reasonable changes to the Fees.
  • FlySmartDeals is not obliged to procure visas or other documents required for the travel without a special, express agreement.
  • There shall be no obligation to provide information, advice or consultation regarding the necessity, scope, coverage and insurance conditions of travel insurance, insofar as no express agreement has been made in this regard.

Documents

Both the client and FlySmartDeals are obligated to check the contractual and other documents of the respective brokered companies, which were handed over to the client by FlySmartDeals, in particular booking confirmations and other documents concerning brokered services for correctness and completeness, in particular for conformity with the booking and the Services requested.

Client's Obligations

  • The Client shall use all reasonable endeavours to provide all pertinent information to FlySmartDeals that is necessary for FlySmartDeals's provision of the Services.
  • The Client may, from time to time, issue reasonable instructions to FlySmartDeals in relation to the provision of the Services.
  • If any consents, licences or other permissions are needed from any third parties, it shall be the Client's responsibility to obtain the same in advance.
  • The client must inform FlySmartDeals of any errors or deficiencies in FlySmartDeals's services which are apparent to them immediately after they have been discovered.
  • In the absence of an express agreement, FlySmartDeals is not obliged to determine and/or offer the most favourable provider of the requested service.
  • FlySmartDeals accepts special requests only for forwarding to third-party service providers. Special requests usually only become part of the contractual obligations with the express confirmation of the third-party service provider.

Fees, Payment and Records

  • The Client shall pay the Fees to FlySmartDeals in accordance with the accepted quote.
  • All payments required shall be made within 7 Business Days of receipt of the relevant invoice.
  • All payments shall be made in GBP in cleared funds to such bank as the receiving Party may from time to time nominate, without any set-off, withholding or deduction except such amount of tax as required by law.
  • Any sums which remain unpaid shall incur interest on a daily basis at 5% above the base rate of Bank of England until payment is made in full.
  • Online payments are processed securely via Stripe. By making a payment through FlySmartDeals, you agree to Stripe's terms of service. FlySmartDeals does not store your full card details on our servers.

Cancellations and Refunds

  • Cancellation policies are set by the third-party service provider (airline, hotel or car rental company) and not by FlySmartDeals. You should review the provider's cancellation terms before completing your booking.
  • Where a refund is due, FlySmartDeals will process the refund to your original payment method via Stripe, our payment processor. Refund timelines depend on your card issuer and typically take 5–10 business days to appear on your statement.
  • FlySmartDeals service fees are non-refundable unless the cancellation is due to an error on our part.
  • To request a cancellation or refund, please contact us at [email protected] with your booking reference.

Liability, Indemnity and Insurance

  • FlySmartDeals shall ensure that it has in place at all times suitable and valid insurance that shall include public liability insurance.
  • In the event that FlySmartDeals fails to perform the Services with reasonable care and skill it shall carry out any and all necessary remedial action at no additional cost to the Client.
  • FlySmartDeals shall not be liable for any loss or damage suffered by the Client that results from the Client's failure to follow any instructions given by FlySmartDeals.
  • Nothing in this Agreement shall limit or exclude FlySmartDeals's liability for death or personal injury.
  • Neither Party shall be liable to the other or be deemed to be in breach by reason of any delay in performing, or any failure to perform, any of that Party's obligations if the delay or failure is due to any cause beyond that Party's reasonable control.

Privacy

For the purposes of applicable data protection legislation, FlySmartDeals will process any personal data you have provided to FlySmartDeals in accordance with FlySmartDeals's Privacy Policy.

You agree that, if you have provided FlySmartDeals with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer of such personal data to FlySmartDeals and (2) that you have brought to the attention of any such third party the Privacy Notice available on the FlySmartDeals's website.

Disclaimers

  • FlySmartDeals makes no warranty or representation that the Service will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate.
  • No part of this website is intended to constitute advice and the content should not be relied upon when making any decisions or taking any action.
  • The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults.
  • FlySmartDeals accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Miscellaneous

  • We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.
  • You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
  • This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
  • These Terms and the relationship between you and FlySmartDeals shall be governed by and construed in accordance with the Law of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
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